Frequently Asked Questions

Please complete the online Account Update Form.  As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.

Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

Yes, you can make a payment online via the Utility Access portal.

We take the following payment options:

• Bank draft
• Credit (Visa/MasterCard)
• Debit
• Money order
• Cash
• Check

Payments may be made by phone at 1-877-755-7556, online through Utility Access, or mail or in-person at City Hall. 

View more information about payment options.

If you do not receive your bill as normal through the U.S. Mail, you may do any of the following:

• Visit our website to view your current bill
• Contact Customer Service to explain the missing bill and request an emailed copy

Customer Service can be reached by emailing Customer Service or calling 678-407-6675.

On rare occasions, payments mailed to the City of Lawrenceville for utility services are returned to the sender by the U.S. Postal Service for unknown reasons.  Should that happen, you may do any of the following:

• Pay online
• Pay by phone
• Visit City Hall to pay in person
• Pay through your online banking service
• Attempt to remail the payment

Customer Service can be reached by emailing Customer Service or calling 678-407-6675 for additional questions.

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

All of our rates are fixed with the exception of our Natural Gas service, which is variable.

Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.  

We are currently in a testing period.

The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

The MISC fee is a one-time service charge for establishing a new service account.

Yes, e-billing can be set up through Utility Access. Visit the Utility Access How To Guides webpage to learn how to set up e-billing, sign up for auto-pay, and more with Utility Access.

Utility bills are mailed out monthly in four-cycle batches. Bills are due 21 days after the billing date and are subject to disconnection for non-payment after 24 days.

Your utility bill indicates which cycle you are billed. Please review your utility bill, then visit the billing dates webpage to see the billing dates, due dates, and cut off dates.

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made

Visit the My Trash & Recycling Schedule webpage to find your trash collection day. Please note: Citizens are encouraged to check their zip code and address to confirm whether or not they live within the City limits, as those living in unincorporated areas are serviced by other means.

The City’s schedule maximizes productivity and minimizes cost by consolidating five days of weekly garbage pick-up into four days, providing our employees with a day dedicated to improving the upkeep of our streets, parks, and public spaces commonly used by residents.

The city restores service Monday through Friday from 8:00 am to 5:00 pm.  After hours service is not offered.  Please see Late Fees & Disconnects. 

Yes. You can make a payment online. Please note there is a $45 after-hours charge for reconnections after 4 pm. Monday through Friday and on weekends. Contact the After-Hours phone number at Phone: 770-339-2410 to schedule a reconnection time.

Yes. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

No. Meter Services is not allowed to light a pilot light, nor can we instruct you on how to light it. Please contact our Natural Gas Department at Phone: 770-963-3332 for assistance with lighting a pilot light.

Visit the Natural Gas Department page for more information.

Please call the Lawrenceville Natural Gas Department at Phone: 770-963-3332 or call 911.

Utilities and payments are taken at:
City Hall
70 S Clayton Street
Lawrenceville, GA 300046

To set up new service, visit the Connect/Disconnect Service page to complete paperwork online.

For more information, please call Phone: 678-407-6675 or email Customer Service.

The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the City of Lawrenceville Natural Gas Department.

Anyone in Georgia may request a utility locate by contacting the utility protection center. Once a utility locate has been requested, Georgia law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig. For more information, please call Phone: 770-963-3332.

To report a power outage, call Phone: 770-963-9834 between the hours of 8 am and 5 pm.  After 5 pm, call the Emergency / After Hours Number at Phone: 770-339-2410. 

Visit Power Outages to view current outages and report an outage.

Call or email Customer Service at Phone: 678-407-6675 between the hours of 8 am to 5 pm, Monday through Friday.

Call or email Customer Service at Phone: 678-407-6675 for more information and to schedule installation.

Call or email Customer Service at Phone: 770-963-9834 between the hours of 8 am and 5 pm, Monday through Friday. After 5 pm, call the Emergency / After Hours Number at Phone: 770-339-2410.

The city restores service Monday through Friday from 8:00 am to 5:00 pm. After hours service is not offered. Please see Late Fees & Disconnects. 

To have utility service provided by the City of Lawrenceville, please visit the Connect / Disconnect Service page to obtain an account application and call or email Customer Service at Phone: 678-407-6675 to schedule a connection date. To make sure that you have all of the necessary documentation, please review the Utility Account Set-up Information.

For information on transferring electric service, please call or email Customer Service at Phone: 678-407-6675, visit the Utility Account Set-up Information page, or visit the Customer Service window at City Hall.

To disconnect electric service, you may do any of the following:

• Call Phone: 678-407-6675 or visit the Customer Service office at:
  Lawrenceville City Hall
  70 S Clayton Street
  Lawrenceville, GA 30046
• You may also email Customer Service the disconnect paperwork. Required information: Last four digits of social security number, service address, exact date to disconnect (Monday through Friday), mailing address and current phone number.
• You may complete the disconnect section of the Residential Utility Service Application.

There is not a home efficiency program at this time. 

A deposit for a residential location is $200. A deposit for a commercial location is $500.  Based on historical activity with the City either deposit maybe adjusted.  

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

A deposit for a residential location is $200. Based on historical activity with the City the deposit maybe adjusted. 

After 12 consecutive months of on-time payments, your deposit will be applied to the account. When your account is closed, any deposit will be applied to the final bill and any credit will be refunded by check.

Yes, the clear well at Mahlon Burson Water Treatment Facility is controlled by a locked fence.

No.  All trash must be bagged and placed inside the 95-gallon City provided cart with the lid in the closed position.

The City of Lawrenceville has established a Recycling Program available to city residents. Customers may obtain a recycling bin by calling Customer Service at Phone: 678-407-6675 or email Customer Service.

Yes, but there is a fee for an additional cart.  Extra cart fees: One-time $20 delivery charge per cart and $13 per cart per month for each additional cart added to the account after the initial cart. Please complete the online form, or contact Customer Service for details. Phone: 678-407-6675 or email Customer Service. 

Yes.  Residents with a disability or residents over the age of 65 may be granted a collection exception. Complete the online Exemption Form.  Exception applications can be obtained from Customer Service.  For those customers granted a collection exception, carts must be located on the driveway side of the house, not to exceed 150 feet from the street and 10 feet from the back of the house. Carts may not be placed in a fenced enclosure, carport or garage.

Tree limbs, small trees and/or shrubbery must be cut in lengths of three feet or less and be placed at the curb. All limbs should be placed in a single location. Do not stack near any utility boxes or meters, or under overhead utility lines. However, the Sanitation Department will not remove limbs, logs, or debris from an entire tree that has been taken down by a tree service.  This service is meant as a convenience service to pick up small limbs.  There is a $50 fee for this service added to the customers utility bill.  Limb service pick-up takes place on regular trash pick-up day.  It does not have to be scheduled in advance.

Yes. The service includes two FREE large item pick-ups per week, and the Sanitation Department will remove appliances, mattresses, and small furniture. Additional items are $10 per large item.  The items must be scheduled in advance online or by contacting Customer Service. Pick-ups take place weekly on Fridays unless a holiday falls on a Friday. Please visit the Large Item Pick-up Service page for additional information. 

• The City does not pick up tires, batteries, paint, or commercial/construction materials.

Yes.  Grass clippings, leaves, and limbs are all picked up on the same day as your scheduled trash collection day. Place all items out before 7 am on your scheduled day. There is no charge for either service and do not require scheduled pick-ups. Please see below for the different processes. 

Seasonal Sanitation Hours

In an effort to prioritize the health and safety of staff during the extreme summer temperatures, the Sanitation Department will shift operational hours to a seasonal collection schedule. From the beginning of May through the beginning of October, sanitation collection will take place from 6 am to 2 pm Monday through Thursday.

Leaf Collection

• From 11/1 - 4/30: Leaves will be picked up unbagged at the street for the leaf vacuum truck.
• From 5/1 - 10/31: Bagged leaves will be picked up on your scheduled trash collection day. Place only leaves at the street in plastic bags not weighing more than 50 pounds several feet away from trash cart.

Grass Collection

• From 11/1 - 4/30: Grass clippings will be picked up unbagged at the street for the vacuum truck.
• From 5/1 - 10/31: Bagged grass will be picked up on your scheduled trash collection day. Place only grass at the street in plastic bags not weighing more than 50 pounds several feet away from trash cart.

Limb Collection

• Tree limbs, small trees, and shrubbery must be cut into lengths of three feet or less. Limbs will be picked up on your scheduled trash collection day. Place unbagged limbs at the curb in a single location with 4 feet of separation between your trash cart. 

The City does not pick up tires, batteries, paint, or construction materials. The owner is responsible for the disposal of these items. For disposal information, call Gwinnett Clean and Beautiful at Phone: 770-822-5187.  Also, no commercial or construction material is allowed on the street. The owner or contractor is responsible for the disposal of construction/demolition materials.

Possibly. On weeks where a holiday is observed, the observed holiday & all days flowing that holiday will be delayed by 1 day. Details are on the Sanitation website on the holiday schedule page. 

Free mulch is available on Fridays from 8:00 AM to 3:00 PM at 460 Papermill Road, Lawrenceville. Free Mulch is unavailable on Fridays that fall on observed City holidays. 

Delivery of mulch may be scheduled on a very limited basis through Customer Service at Phone: 678-407-6675. 

The operator of a motor vehicle approaching a vehicle with active sanitation workers that is displaying flashing yellow, amber, white, or red lights shall approach the vehicle with due caution and shall, absent any other direction by a peace officer, proceed as follows:

1. Make a lane change into a lane not adjacent to the vehicle if possible in the existing safety and traffic conditions; or
2. If a lane change under paragraph (1) of this subsection would be impossible, prohibited by law, or unsafe, reduce the speed of the motor vehicle to a reasonable and proper speed for the existing road and traffic conditions, which speed shall be at least ten miles per hour less than the posted speed limit or 25 miles per hour, whichever is more, and be prepared to stop.

Georgia State Law 40-6-16.1

Follow these tips to keep safety in mind:

• Slow down when approaching a trash truck making its rounds. Stop if necessary to allow workers to do their jobs.
• Look for workers before attempting to pass the truck.
• Check for traffic approaching from the opposite direction before proceeding around the truck.
• Avoid distractions like texting, talking on the cell phone, changing the radio station or programming a GPS while driving near a trash truck.

The cost of recycling has increased approximately 58% since 2020, putting a strain on the city budget.  The City Council considered all options during budget planning for fiscal year 2022 (summer 2021) and made the decision to move to a biweekly schedule in order to continue to provide this service, which is important to our residents, in the most cost-effective manner.

Lawrenceville Sanitation provides a 16 gallon recycling container. The City does not provide larger bins with wheels.

Lawrenceville Sanitation will provide a second recycling bin to any City of Lawrenceville customer upon request at no extra charge, allowing any residential customer to have a maximum of TWO recycling bins at no charge. The request should be made by the customer to Customer Service at by Phone: 678-407-6675 or email Customer Service.

All customers recycle at different levels. Research has shown that those who are not heavy recyclers may utilize the larger recycling container as an extra trash can. The end result is contaminated recycling, which defeats the purpose of recycling.  

Any residential customer with a damaged recycling bin can receive a replacement bin by contacting Customer Service by Phone: 678-407-6675 or email Customer Service. The new bin will be delivered to your residence during regular recycling scheduled routes. 

Visit the Recycling webpage for more information on our recycling service.

Your Lawrenceville Utility bill will be “rounded up” to the next dollar amount each month and proceeds will be placed into a special fund used to benefit those needing assistance with their utility bills. 

For example, if your monthly bill is $48.51, you’ll pay $49.00 and the extra 49 cents will go toward the Round-up Program.  Most participants will give an average of 50 cents per month or $6 per year.  

To qualify for assistance through the Lawrenceville Utilities Round-up Program, individuals must apply through a local nonprofit partner of Lawrenceville Utilities and be a Lawrenceville Utilities Customer. The name of the individual seeking aid must match the name of the utility account holder.

Lawrenceville Utilities has partnered with the Lawrenceville Response Center to administer the program and qualify customers for assistance. 

For additional information, visit the Payment Assistance page.

The Lawrenceville Utilities bill format includes a Round-up Program detail line. It also has the option to "opt-out" of the program by checking the box at the bottom of the bill stub and returning it. 

Other ways to opt-out of the program are:  

• Complete the Round-Up Program Opt-Out Form
• Contact Customer Service at Phone: 678-407-6675
• Email Customer Service 

Customers cannot be penalized or have service disconnected for non-payment of the Round-Up Program portion of their bill.

AMI stands for Advanced Metering Infrastructure. AMI meters are smart meters that have greater capabilities than traditional meters, including real-time data on electricity usage. These meters also have the ability to read natural gas usage for electric customers who are also customers of Lawrenceville Natural Gas.

Lawrenceville Power will change out the meters for all electric customers (approximately 13,000) to new AMI meters, which have greater capabilities, including real-time data on electricity usage. Lawrenceville Power successfully completed Phase 1 of this project in late 2023 on a small segment of its electric customers and will implement Phase 2 from March through October 2024 using the same process for all remaining customers.

The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.

The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.

Better data on usage allows the appropriate match of electric equipment sizing for the service area.   This is especially helpful with the current industry shortage of electric materials.  Properly sized equipment creates a balanced circuit and extends the life of electric equipment.  Real-time usage data also can assist customer service in identifying the date and time an increase or decrease in electricity usage occurred on a customer account when a customer inquires about their electric bill.  

Yes

On the day of replacement, a uniformed Lawrenceville Power employee or contractor will knock on the door to inform the resident of the change of the meter.  Any associated paperwork or information to be conveyed will be done so at that time and only if a need arises during the installation.  

A brief power outage will be necessary for this change, with the approximate duration less than five minutes.  You will need to reset your clocks.   

Please contact Customer Service at Phone: 678-407-6675 or email Customer Service to ensure you are in our database as such.

A courtesy knock by our employee or contractor will take place before changing the meter.  If there is no answer, proper protocol and procedures will be followed to remove the meter and install the new one. 

Not at this time.

No.  Only the way it is read.

No.  It runs independently.

The new AMI meter only tracks your electric usage and natural gas usage if Lawrenceville Natural Gas serves your home.

There is an additional monthly charge for any customer refusing the meter change.  Please contact Customer Service at Phone: 678-407-6675 or email Customer Service.

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The changing of the meters should be a smooth process with a less than five-minute power outage.   However, please contact our Customer Service Department at 678-407-6675 with any questions.

Upon your application for electric service with Lawrenceville Power, you signed documents allowing Lawrenceville Power to perform upgrades as needed.

Select residential customers who are signed up for automatic bank draft and email billing and have had a minimum of twelve (12) months of continuous utility service.

Budget Billing will take effect on the next billing cycle after enrollment.

The Budget Bill amount will be recalculated each July.

Yes, there is a settle-up period if the customer closes their utility account or opts out of budget billing.  The amount outstanding will be due immediately.

No. While the program doesn’t reduce bills for savings, it does allow the customer to manage cash flow with level payments for most of the year.

Lawrenceville Utilities will be offer another sign up period at a later date.

The benefit of Budget Billing is to help avoid unpredictable bills by leveling out monthly payments to help customers budget accordingly.

The Budget Billing amount is calculated by averaging the prior 12 months of usage.

Residential customers can easily request enrollment with our online application.  Once the online form is completed, one of our Customer Service Representatives contact the customer with approval information.

Customers may opt out of Budget Billing at any time, but payment of the balance owed will be required at that time.

This could remove you from the program and require a payment of full balance owed.

The City has contracted with its bank to process mailed payments and deposit checks directly with a lockbox service. This will improve efficiency and streamline the payment process as the payment center is a 7 day a week operation with daily mail delivery.

 The new address is formatted as follows:

City of Lawrenceville
P.O. Box 738253
Dallas, TX 75373-8253

Payments are processed by a payment center and deposited directly to the City.

 No, if you pay online or through auto-draft, no changes are necessary. This change only applies to customers who mail payments.

During the transition period, the City will process the payment; however, over time the payments will be sent to the payment center for consistency. Payments sent to the old address may be delayed in processing. Please update your records to avoid potential delays.

 Yes, in-person payments and phone payments remain unchanged.

Please begin sending payments to the new address immediately.