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1. My utility services are off for non-pay, can I be re-connected after-hours?

The city restores service Monday through Friday from 8:00 am to 5:00 pm.  After hours service is not offered.  Please see Late Fees & Disconnects. 

2. Can I pay my bill online?

Yes. You can make a payment online. Please note there is a $45 after-hours charge for reconnections after 4 pm. Monday through Friday and on weekends. Contact the After-Hours phone number at Phone: 770-339-2410 to schedule a reconnection time.

3. Can I pay my bill by phone?

Yes. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

4. Can Meter Services light my pilot light?

No. Meter Services is not allowed to light a pilot light, nor can we instruct you on how to light it. Please contact our Natural Gas Department at Phone: 770-963-3332 for assistance with lighting a pilot light.

Visit the Natural Gas Department page for more information.

5. What will my Gas Meter look like if it is turn off / locked off?