Show All Answers

1. Who do I call to report a power outage?

Phone 770-963-9834 between the hours of 8 am and 5 pm.  After 5 pm, call the Emergency / After Hours Number - Phone 770-339-2410. 

Visit Power Outages to view current outages and report an outage.

2. How do I report a street light outage?

Call or email Customer Service at 678-407-6675 between the hours of 8 am to 5 pm, Monday through Friday.

3. How do I get a security light installed?

Call or email the Electric Department at 770.345.7435 for more information and to schedule installation.

4. Who do I contact to report low wires, exposed wires or open transformers?

Call or email the Electric Department at 770.345.7435 between the hours of 8 am and 5 pm, Monday through Friday.   After 5 pm, call the Emergency / After Hours Number - 770.339.2410.

5. My electric service has been turned off after not paying my bill. Can my service be re-connected after-hours?

The city restores service Monday through Friday from 8:00 am to 5:00 pm.  After hours service is not offered.  Please see Late Fees & Disconnects. 

6. How do I start my electric service with the City of Lawrenceville?

To have utility service provided by the City of Lawrenceville, please visit the Connect / Disconnect Service page to obtain an account application and call Customer Service at 678.407.6675 to schedule a connection date. To make sure that you have all of the necessary documentation, please review the Utility Account Set-up Information.

7. How do I transfer electric service from one house to another?

For information on transferring electric service, please contact Customer Service at 678.407.6675, the Utility Account Set-up Information, or visit the Customer Service window at City Hall.

8. How do I disconnect electric service?

To disconnect electric service, you may do any of the following:

• Call 678.407.6675 or visit the Customer Service office at:
  Lawrenceville City Hall
  70 S Clayton Street
  Lawrenceville, GA 30046
• You may also email the disconnect paperwork to the Customer Service. Required information: Last four digits of social security number, service address, exact date to disconnect (Monday through Friday), mailing address and current phone number.
• You may complete the disconnect section of the Residential Utility Service Application.

9. Does the City of Lawrenceville offer home efficiency programs?

There is not a home efficiency program at this time.