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1. How can I update the information on my Utility Account?

Please complete the online Account Update Form.  As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.

2. Can I pay my bill by phone?

Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.

3. Can I pay my bill online?

Yes, you can make a payment online via the Customer Self Service payment portal.

4. What forms of payment do we take?

We take the following payment options:

• Bank draft
• Cash
• Check
• Credit (Visa/MasterCard)
• Debit
• Money order

Payments may be made by phone at Phone: 1-877-755-7556, online through the Customer Self Service payment portal, or mail or in-person at City Hall. 

View more information about payment options.

5. How soon will service be turned on?

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

6. Do you have fixed rates?

All of our rates are fixed with the exception of our Gas service, which is variable.

7. What is Budget Billing and it is offered at this time?

Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.  

We do not offer budget billing at this time.

8. Why do I have to pay a $50 service charge when the utility service is already on?

The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

9. What is the MISC fee on my first bill?

The MISC fee is a one-time service charge for establishing a new service account.

10. Do you offer paperless billing?

No, at this time we do not offer paperless billing.

11. What is the due date and cut-off date for my account?

Billing Cycles

• Accounts beginning with a 1 or 2 are in Cycle 1.
• Accounts beginning with a 3 or 4 are in Cycle 2.
• Accounts beginning with a 5 or 8 are in Cycle 3.
• Accounts beginning with a 6 or 7 are in Cycle 4.

Please view the billing schedule (PDF).

12. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made