A notification will be mailed to you notifying you of our intent to disconnect your service.
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Please complete the online Account Update Form. As an alternative contact Customer Service at 678-407-6675.
Yes, call 844-878-2841 to make a payment. Then, call the after-hours phone number at 770-339-2410 to schedule a re-connection time.
Yes, you can make a payment online via the payment portal.
We take the following payment options:
Payments may be made by phone at 678-407-6675 , through the website payment portal, or mail or in-person at City Hall. View more information about payment options.
The City requests that you provide a date for when the service needs to be active. Please provide 24 to 48 hours notice for service connections. The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available. Please see Late Fees & Disconnects.
All of our rates are fixed with the exception of our Gas service, which is variable.
No, we do not offer budget billing at this time.
The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.
The MISC fee is a one-time service charge for establishing a new service account.
No, at this time we do not offer paperless billing.
Please view the billing schedule (PDF).