Please view the billing schedule (PDF).
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Please complete the online Account Update Form. As an alternative, contact Customer Service at Phone: 678-407-6675 or email Customer Service.
Yes, utility account payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system. Please allow 24 to 48 hours for transactions to be posted to your account.
Yes, you can make a payment online via the Customer Self Service payment portal.
We take the following payment options:
Payments may be made by phone at Phone: 1-877-755-7556, online through the Customer Self Service payment portal, or mail or in-person at City Hall.
View more information about payment options.
The City requests that you provide a date for when the service needs to be active. Please provide 24 to 48 hours notice for service connections. The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available. Please see Late Fees & Disconnects.
All of our rates are fixed with the exception of our Gas service, which is variable.
Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.
We do not offer budget billing at this time.
The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.
The MISC fee is a one-time service charge for establishing a new service account.
No, at this time we do not offer paperless billing.
A notification will be mailed to you notifying you of our intent to disconnect your service.