The City requests that you provide a date for when the service needs to be active. Please provide 24 to 48 hours notice for service connections. The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available. Please see Late Fees & Disconnects.
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Please complete the online Account Update Form. As an alternative contact Customer Service at 678-407-6675.
Yes, call 844-878-2841 to make a payment. Then, call the after-hours phone number at 770-339-2410 to schedule a re-connection time.
Yes, you can make a payment online via the payment portal.
We take the following payment options:
Payments may be made by phone at 678-407-6675 , through the website payment portal, or mail or in-person at City Hall.
View more information about payment options.
All of our rates are fixed with the exception of our Gas service, which is variable.
Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.
We do not offer budget billing at this time. However you can expect budget billing to be offered beginning in January 2023.
The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.
The MISC fee is a one-time service charge for establishing a new service account.
No, at this time we do not offer paperless billing.
Please view the billing schedule (PDF).
A notification will be mailed to you notifying you of our intent to disconnect your service.