How soon will service be turned on?

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

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1. How can I update the information on my Utility Account?
2. Can I pay my bill by phone?
3. Can I pay my bill online?
4. What forms of payment do we take?
5. How soon will service be turned on?
6. Do you have fixed rates?
7. What is Budget Billing and it is offered at this time?
8. Why do I have to pay a $50 service charge when the utility service is already on?
9. What is the MISC fee on my first bill?
10. Do you offer paperless billing?
11. What is the due date and cut-off date for my account?
12. What happens if I do not pay my utility bill?