FAQs • Lawrenceville Utilities, GA • CivicEngage

Why is real-time usage data beneficial?: Better data on usage allows the appropriate match of electric equipment sizing for the service area. This is especially helpful with the current industry shortage of electric materials. Properly sized equipment creates a balanced circuit and extends the life of electric equipment. Real-time usage data also can assist customer service in identifying the date and time an increase or decrease in electricity usage occurred on a customer account when a customer inquires about their electric bill.

▼
AMI Meter Change-out

1. What is an AMI meter?: AMI stands for Advanced Metering Infrastructure. AMI meters are smart meters that have greater capabilities than traditional meters, including real-time data on electricity usage. These meters also have the ability to read natural gas usage for electric customers who are also customers of Lawrenceville Natural Gas.

2. What is the purpose of the AMI Project?: Lawrenceville Power will change out the meters for all electric customers (approximately 13,000) to new AMI meters, which have greater capabilities, including real-time data on electricity usage.

3. What is the benefit to the customer for the meter change?: The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.

4. What is the benefit to the City of Lawrenceville?: The new AMI meters will provide real-time electricity usage data and allow City of Lawrenceville Customer Service to better answer customer questions.

5. Why is real-time usage data beneficial?: Better data on usage allows the appropriate match of electric equipment sizing for the service area. This is especially helpful with the current industry shortage of electric materials. Properly sized equipment creates a balanced circuit and extends the life of electric equipment. Real-time usage data also can assist customer service in identifying the date and time an increase or decrease in electricity usage occurred on a customer account when a customer inquires about their electric bill.

7. How will I know when my meter is on the schedule to be replaced?: You will receive an email or text through Tyler Notify, our Utility Notification System, indicating your home is in the first phase of meters to be replaced. Tyler Notify uses text, email, and telephone to notify utility customers of important information. On the day of replacement, a uniformed Lawrenceville Power employee or contractor will knock on the door to inform the resident of the change of the meter. Any associated paperwork or information to be conveyed will be done so at that time.

8. Will I lose power? If so, how long?: A brief power outage will be necessary for this change, with the approximate duration less than five minutes. You will need to reset your clocks.

9. What if I have a medical issue and need continuous power?: Please contact Customer Service at (678) 407-6675 to ensure you are in our database as such.

10. Will they change out my meter if I am not at home?: A courtesy knock by our employee or contractor will take place before changing the meter. If there is no answer, proper protocol and procedures will be followed to remove the meter and install the new one.

12. Will my electricity usage change due to the new meter?: No. Only the way it is read.

13. Does the new meter connect to my home Wi-Fi?: No. It runs independently.

14. Does the new meter track anything else at my home?: The new AMI meter only tracks your electric usage and natural gas usage if Lawrenceville Natural Gas serves your home.

15. What if I do not want the new AMI meter?: There is an additional monthly charge for any customer refusing the meter change. Please contact Customer Service at 678-407-6675.

17. What if the Lawrenceville Power employee causes damage to my home during the installation?: The changing of the meters should be a smooth process with a less than five-minute power outage. However, please contact our Customer Service Department at 678-407-6675 with any questions.

18. Do I need to sign paperwork giving permission for the meter change to take place?: Upon your application for electric service with Lawrenceville Power, you signed documents allowing Lawrenceville Power to perform upgrades as needed.