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1. How can I update the information on my Utility Account?

Please complete the online Account Update Form.  As an alternative contact Customer Service at 678-407-6675.

2. Can I pay my bill by phone?

Yes, call 844-878-2841 to make a payment. Then, call the after-hours phone number at 770-339-2410 to schedule a re-connection time. 

3. Can I pay my bill online?

Yes, you can make a payment online via the payment portal.

4. What forms of payment do we take?

We take the following payment options:

• Bank draft
• Cash
• Check
• Credit (Visa/MasterCard)
• Debit
• Money order

Payments may be made by phone at 678-407-6675 , through the website payment portal, or mail or in-person at City Hall. 

View more information about payment options.

5. How soon will service be turned on?

The City requests that you provide a date for when the service needs to be active.  Please provide 24 to 48 hours notice for service connections.  The City connects services Monday through Friday 8:00 am to 5:00 pm, if the resources are available.  Please see Late Fees & Disconnects.

6. Do you have fixed rates?

All of our rates are fixed with the exception of our Gas service, which is variable.

7. What is Budget Billing and it is offered at this time?

Budget billing is the projected average of your monthly bill based on your prior 12 months usage and consumption.  

We do not offer budget billing at this time.  However you can expect budget billing to be offered beginning in January 2023.

8. Why do I have to pay a $50 service charge when the utility service is already on?

The $50 service charge covers the costs of setting up your account and dispatching a meter reader to record a beginning reading for billing purposes.

9. What is the MISC fee on my first bill?

The MISC fee is a one-time service charge for establishing a new service account.

10. Do you offer paperless billing?

No, at this time we do not offer paperless billing.

11. What is the due date and cut-off date for my account?

Billing Cycles

• Accounts beginning with a 1 or 2 are in Cycle 1.
• Accounts beginning with a 3 or 4 are in Cycle 2.
• Accounts beginning with a 5 or 8 are in Cycle 3.
• Accounts beginning with a 6 or 7 are in Cycle 4.

Please view the billing schedule (PDF).

12. What happens if I do not pay my utility bill?

A notification will be mailed to you notifying you of our intent to disconnect your service.

• Provides date by which you must make payment
• Service will be disconnected after this date if payment is not made