FAQs - Water Department Change to Gwinnett County
FREQUENTLY ASKED QUESTIONS
Is my water utility changing?
The City of Lawrenceville will sell its Water Distribution System to the Gwinnett County Department of Water Resources pending the approval of the Gwinnett County Board of Commissioners on September 1, 2020.
When will Lawrenceville’s City Council vote on this issue?
The City of Lawrenceville is considering the sale at a special called meeting on Monday, August 31, 2020 at 11 am.
When will the Gwinnett County Water and Sewerage Authority vote on this issue?
The Gwinnett County Water and Sewerage Authority will consider the sale at a special called meeting on Monday, August 31, 2020.
When will the Gwinnett County Board of Commissioners vote on this issue?
The Gwinnett County Board of Commissioners will vote on this issue at their regular meeting on Tuesday, September 1, 2020.
Why is my water utility changing?
With aging infrastructure, a problem many smaller utilities in the country are experiencing, The City of Lawrenceville was facing a significant water rate increase to upgrade and modernize its system. Gwinnett County Department of Water Resources has sufficient resources to maintain, replace, rehabilitate, and upgrade the system, as necessary. Gwinnett County can take advantage of a larger staff, more resources, and comprehensive preventive maintenance programs and other advantages Lawrenceville does not have, simply because of the size of the utility.
When will the change occur?
The transition is expected to take place before the end of the year, with a targeted date of December 1, 2020. Gwinnett County and the City of Lawrenceville will send out more information to customers, including a specific timeline, upon approval of the plan.
How will this affect the quality of my water?
The majority of the water provided by the City of Lawrenceville is purchased directly from Gwinnett County, therefore there will be no change in the quality of your water.
Will there be any interruptions to my service?
Since the City of Lawrenceville water system is connected to Gwinnett’s system, there are no anticipated water service outages during this transition.
Will I get a new meter?
You will not receive a new meter and your meter number will not change. You will, however, receive a new account number.
Will new people be reading my meter?
Gwinnett County currently contracts with the company Bermex to process meter readings. You will likely see both Gwinnett County employees and Bermex employees examining your meter or other components of the system as the transition happens.
Will there be a change to my sewer charges?
There are no changes to the cost of sewer, as Gwinnett has always been your sewer provider. You will, however, now see sewer charges on your Gwinnett County water bill along with your water charges. All other utilities remain the same.
Will my water rates change?
City residents will see a slight increase in their monthly bill while commercial customers will see a decrease in their monthly bill. The average bill for water usage will increase by approximately $3.70 (based on 5,000 gallons of usage).
I heard there would be a credit to help with the rate increase, is that correct?
The City of Lawrenceville plans to provide a one-time bill credit of approximately $60 per City water customer account to assist with coverage of 12 months of the expected increase. This credit will be handled solely by the City of Lawrenceville and will be credited to the customer's final water bill from the City of Lawrenceville.
Will my payment information be exchanged?
The City of Lawrenceville will provide payment history, contact information, and customer usage data. All private, personal information, such as credit card numbers or bank account numbers will not be included in the data transfer.
Do I need to do anything to transition my service?
Your service will automatically be transitioned to Gwinnett County. Once your service has transitioned, you will need to ensure any automatic payments for your water bill are directed to Gwinnett County. Remember to keep any automatic payments in place to the City of Lawrenceville for other utilities.
Will I get a new bill?
After the transition, and after you have paid your last water bill with the City of Lawrenceville, you will be billed for water through Gwinnett County. Your other utilities will remain the same. If you receive gas, electric, or sanitation services through the City of Lawrenceville, you will continue to receive a bill from Lawrenceville for these other utilities.
During the last month of the transition, you may receive a water bill from both the City of Lawrenceville and Gwinnett County, due to water usage both prior to and after the transition. You are responsible for both bills to each organization separately; usage will not be double-billed.
Will I have a new account number?
Your account number will change when your service transitions to Gwinnett County.
How do I pay my Gwinnett County water bill?
The Gwinnett County Department of Water Resources offers several ways to make payments. The fastest and easiest way to make a payment is online at Gwinnetth2o.com/paymybill. Here, you can set up automatic payments, sign up for paperless billing, and make a quick one-time payment. You can also pay by phone by calling 678.376.6800 and selecting option one. In-person or drive-thru payments can be made at the department’s central office, located at 684 Winder Highway in Lawrenceville.
You can also mail your payment. Gwinnett County uses a payment processing vendor in North Carolina. To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check. Please allow up to 10 business days for mailing and processing time. Mail payments to the address below (this can also be found on your Gwinnett County water bill):
Gwinnett County Water Resources
P.O. Box 71225
Charlotte, NC 28272-1225
Will I have to pay any start up fees because of the transition?
Existing City of Lawrenceville water customers will not have to pay any additional fees to join Gwinnett’s water utility. If you are owed a refund or a rebate from the City of Lawrenceville Water Department, that rebate/refund will not transfer over to Gwinnett. The City of Lawrenceville will send out rebates and refunds after the transition is complete.
I paid a deposit to the City of Lawrenceville. Will I get that back?
If the only utility provided to you by the City of Lawrenceville is water, your deposit will be transferred to Gwinnett County. Other deposits will not change.
How can I save money on my bill?
Many times, leaks in your home may be the cause of extra water usage. Leaks most commonly occur in your toilets. Find out more and review water conservation information at Gwinnetth2o.com.
When can I set up my online account with Gwinnett County Department of Water Resources?
Once the transition has taken place, you will receive your first bill from Gwinnett County. On your new bill, you will find your new account number. Using this information, you can visit Gwinnetth2o.com/paymybill to create your online account.
I own rental property. How will those properties be affected?
Rental properties will be handled the same as other accounts, with the exception of multi-tenant facilities. Gwinnett County will meet with multi-tenant facility owners and managers to discuss the transition. The County also offers a Sewer Allocation Program that allows the owner of a rental property to easily transition sewer service to the tenant. For information on that program, please call 678.376.6800.
Customers should be on the lookout for their new bill, which will likely be in December 2020 or January 2021. Closer to the transition date, the Gwinnett County Department of Water Resources will send a welcome packet with additional information.